Unit 3 - Getting It Right In the Leisure Industry

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Overview

You need to understand the need for quality control and management systems in the industry, such as:

Investors in People (IIP)	p84-89 Collins Leisure Studies
BS5750, ISO9000	p90 Collins Leisure Studies
Leisure centre schemes such as QUEST	p79 Collins Leisure Studies
Charter Mark	p91
Industry awards schemes.

You need to understand the need for leisure organisations to develop systems and technology to ensure that records are accurate.
These may include the following according to the type of organisation:
• customer records
• booking/reservation systems
• membership schemes (p111-112)
• ticketing systems (p112-113)
• customer complaints

How will I be assessed?

Level 1 - Simple description of at least one of the key quality control and management systems applied to the chosen leisure organisation.

Level 2 - Clear description of key quality control and management systems applied to the chosen leisure organisation. Begins to show how these are used to maintain standards.

Level 3 - Detailed knowledge of the key quality control and management systems applied to the chosen leisure organisation. Demonstrates understanding of how these are used effectively to maintain standards.

Level 4 - Well developed knowledge and understanding of the key quality control and management systems applied to the chosen leisure organisation. Demonstrates thorough understanding of how these are used effectively to maintain standards.

Assignment

In this assignment you need to examine quality control and management systems used in the leisure industry.

1. Why is it important to have quality control systems in place for leisure organisations?
2. Give an outline of the nationally recognised quality systems used by your organisation that demonstrates quality control e.g. IIP / Quest / FIA (Fitness Industry Association - FLAME AWARD) / REPS etc. Expain how each is used to maintain standards now your organisation has the 'award'.
3. Give an outline of the quality control systems that your organisation has in place e.g. customer satisfaction surveys / dummy calls / monthly customer forum / rotas / record keeping etc.and explain how each is used to maintain standards.
4. Explain the need for leisure organisations to develop systems and technology to ensure that records are accurate.
Refer to your organisation in terms of:
• customer records
• booking/reservation systems
• membership schemes (p111-112)
• ticketing systems (p112-113)
• customer complaints

Learning Resources