leisure studies [AS AQA]
Unit 2 - A People Business
Section 1 - Provision for Customer Needs
You need to know why it is important for leisure organisations to
produce effective customer service and how leisure organisations
provide for customer needs and expectations.
These needs and expectations are:
• welcoming customers
• providing information and advice
• providing help and assistance
• providing security and safety
• caring for customers by anticipating their wants and needs
• providing a positive atmosphere.